Jul 18, 2019 hello, i have a customer who is looking to implement the product call center anywhere but were informed that it has been sunsettedendoflife and is skip navigation oracle community directory. Worse yet, it become obsolete quickly and require it team to maintain. Mar 16, 2015 this new relationship will bring forward an awarding winning call center oracle contact center anywhere bundled with world leading zoho crm to the small to medium smb business community. Oracle contact center anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. Mar 26, 2010 call center software oracle contact center anywhere overview provided by promero, inc. Promero is a leading provider and reseller of seven top brand call center softwares check out the products tab for businesses of all sizes. Welcome to dhs contact center anywhere cca handbook. Oracle contact center anywhere market share and competitor. Access inside key differences chart included and find the right crm.
Oracle office download software free download oracle. Oracle contact center anywhere is a product by oracle corporation. Agents can work efficiently from anywhere in the world with 360. The company offers databases and relational servers, application development and decision support tools, and enterprise. Oracle documaker is the most widelyused enterprise document automation eda solution. B 7 1 whats new in this release whats new in oracle contact center anywhere installation and upgrade guide, version 8. Oracle corp company profile and news bloomberg markets. Oracle contact center anywhere software is a good fit for midsize and enterpriselevel businesses with fifty agents or more. Oracle contact center anywhere is a fully featured call center software designed to serve smes, agencies. The company retains over 5,000 global crm customers, nearly 5 million users and approximately million selfservice users.
This skillbased routing applies to web chat as well. Promeros participation resulted in a best of show contact center solution award. This handbook is intended for state staff that use. Oracle magazine caught up with smith after a classified incident destroyed all of the legacy data center hardware at a previously secret s. Specifically created to support contact centers, oracle contact center anywhere enables agents to communicate more effectively with their customers. Promero oracle contact center anywhere wins best contact. Oracle corporation supplies software for enterprise information management. Oracle contact center anywhere software provides a call center system with a host of features that include call queuing, call routing, as well as callback. Sep 22, 2014 how oracle contact center anywhere failed usvia reseller promero uncategorized september 22, 2014 first, id like to start by saying i hope your day is off to a great start, youre living this life to its fullest potential, and you are acquiring and retaining customers with your great service. List of best oracle contact center anywhere alternatives. Contact center anywhere is a virtual call center software, acd, call recording, predictive dialer software.
Instructions for using this handbook are found by clicking the link called help in the toolbar above. Sun management center sunmc software is an advanced systems management software solution from sun. Oracle office download software free download oracle office. Zohocrm a leading cloud hosting provider of customer relationship management software approved the phone bridge integration with oracle contact center anywhere hosted by. Crm or customer relationship management software is a core application to businesses of any size.
Basically, it can be said that the oracle call center software is a hosted call center solution because promero allows the software to be hosted in its high end hosting facility itself. This solution enables routing, queuing, and distribution of phone calls, email, chat, fax, and web communications to agents anywhere in the enterprisewhether in. Promero, oracle certified partner, showcased oracles contact center anywhere call center software solution during itexpo east 2010 at the miami beach convention center. Promero, oracle certified partner, showcased oracle s contact center anywhere call center software solution during itexpo east 2010 at the miami beach convention center. Promero selected oracle contact center anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Promero announces hosted solution with oracle contact. Oracles crm products include oracle siebel crm, oracle crm on demand, oracle ebusiness suite ebs, oracle peoplesoft enterprise and oracle contact center anywhere cca. Promero announces hosted solution with oracle contact center.
View and download oracle contact center anywhere 8. Oracle s crm products include oracle siebel crm, oracle crm on demand, oracle ebusiness suite ebs, oracle peoplesoft enterprise and oracle contact center anywhere cca. Contact center anywhere is a virtual call center software, acd, call recording. Oracle contact center anywhere administration manager guide. Calls can be routed based on different levels of staff skill. Oracle ebusiness suite, oracle contact center, and oracle crm on demand make up its core applications. Call center software oracle contact center anywhere overview provided by promero, inc. Promero is a private company that aims to be a value added reseller plus education provider in the call center software business that happens to target its call center solution oracle contact center anywhere at smallto mediumsized businesses throughout the world. Oracle contact center anywhere software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat.
Oracle contact center anywhere call center software promero. Oracle contact center anywhere is a multichannel contact centre solution that helps organizations communicate effectively with their customers. Oracle contact center anywhere software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback. Call center software oracle contact center anywhere hosted. Oracle contact center anywhere by oracle corporation. Learn about the best oracle contact center anywhere alternatives for your contact center software needs. Promero offers no risk guarantee with oracle contact center. This handbook is intended for state staff that use this telephony software. Solutions to rapidly provision virtualized contact. Oracle contact center anywhere by oracle corporation oracle. Oracle contact center anywhere empowers contact centers and customer service organizations by extending customer interaction management from the customer to any agent anywhere. Learn more about oracle corporations product and technologies in the contact center solutions market. What attendees will see are oracle desktop virtualization and sun ray clients showcased along with oracle s siebel crm on demand, service on demand, contact on demand and atg software for the most complete contact center solution.
Interaction manager is the software that each call center agent uses to take and place customer calls through contact center anywhere cca. Zohocrm approves hosted solution with oracle contact. This new relationship will bring forward an awarding winning call center oracle contact center anywhere bundled with world leading zoho crm to the small to medium smb. B table 1 lists changes described in this version of the documentation to support release 8. Selling the value of occa 1 oracle contact center anywhere selling the value of occa hosting partner james owens bdm, specialty sales, apac 2 safe harbor statement the following is intended to outline our general product direction. It can be used in almost any industry including engineering, healthcare, telecommunications, education, financial services, insurance, as well as outsourcers and it service providers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. I have a customer who is looking to implement the product call center.
Oracle contact center anywhere is a scalable, bestinclass cloud contact center software solution developed by promero. Oracle office download software microsoft office 2007 addin. Searching oracle 1z0108 test questions, 1z0108 practice. Oracle business intelligence is a portfolio of technology and applications that provides the industrys first integrated, endtoend enterprise performance management system. B 7 1 whats new in this release whats new in oracle contact center anywhere installation and upgrade. Oracle contact center anywhere administration manager guide version 8. Oracle contact center anywhere empowers contact centers and customer service organizations by extending customer interaction management from the customer to any agent anywhere, well beyond the limits of traditional contact center infrastructure. How oracle contact center anywhere failed usvia reseller. It is intended for information purposes only, and may not be. Oracle weblogic server 10g system administration preparing for the oracle weblogic server 10g system administration exam. Coupled with oracle s first class technical support and flexible cost effective financial models, it was a natural fit for us, quoted promero president gregg troyanowski.
Oracle call center anywhere the intelligent call center. It is the perfect call center software for small to medium size businesses that need a highly scalable, multichannel contact center solution. Selling the value of occa 1 oracle contact center anywhere selling the value of occa hosting partner james owens bdm, specialty sales. Oracle contact center anywhere provides endtoend solutions designed for web app. Oracle contact center anywhere installation and upgrade guide version 8. Oracle siebel cost more but does it fit your needs. Oracle siebel vs oracle contact center anywhere comparison. Traditional onpremise contact center software is highly complex and costly to set up. Your contact center can be anywhere when you utilize five9s cloud contact software. The oracle contact center anywhere product is an example of awardwinning call center technology, and promero should be proud to be a vendor of such a great call center solution that has garnered more than 45 awards already since its introduction to the market in 1998. Partner technical assistance for partners that build or integrate commercially available applications and service solutions with the oracle cloud platform. Oracle contact center anywhere provides endtoend solutions designed for web.
Five9 offers increased easeofuse, and quick and easy deployment, for fast adoption. Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders, when and how they want them whether by print, email, text messaging, social media, or any other format. This online call center system offers inbound call center, contact management, campaign management, call transfer, callback scheduling at one place. Before taking the scheduled exam, verify if you have an oracle web account and then authenticate your account. Call center software oracle contact center anywhere hosted by. Zohocrm approves hosted solution with oracle contact center. How oracle contact center anywhere failed usvia reseller promero uncategorized september 22, 2014 first, id like to start by saying i hope your day is off to a. Oracle desktop virtualization with oracle applications for. Specifically created to support contact centers, oracle contact. Contact center customers will see the following capabilities. The effective, affordable, and easytouse cloudbased call center software, avoxi genius. Feb 24, 2020 oracle contact center anywhere software is a good fit for midsize and enterpriselevel businesses with fifty agents or more. Jan 29, 2010 promero, oracle certified partner, showcased oracle s contact center anywhere call center software solution during itexpo east 2010 at the miami beach convention center.
Feb 2020 oracle siebel or oracle contact center anywhere which crm software is better. Easily manage your business communications from an intuitive, webbased contact center. View online or download oracle contact center anywhere 8. Pearson vue delivers certification exams for oracle. Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premisebased software to the cloud. This document is a property of oracle and cannot be reproduced. It is an open, extensible system monitoring and management solution that.
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